At The Unfreak, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our Return and Refund Policy.
1. Return Eligibility
- Items must be returned within 14 days of receipt.
- Items must be unused, in their original packaging, and with all tags attached.
2. Non-Returnable Items
- Customized or personalized items.
- Earrings (for hygiene reasons).
3. Return Process
- Contact us at Unfreak5145@gmail.com to initiate a return.
- We will provide you with a return authorization and instructions.
- Ship the item back to us using a trackable shipping method.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at Unfreak5145@gmail.com.
6. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.